Terms & Conditions

1Introduction

These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("User", "Player", "you") and 1play ("we", "us", "our", "the Platform"), governing your access to and use of the 1play online gambling platform available at https://1play.cam (the "Website") and all associated services, features, and content.

1play is an online casino and sports betting platform operated for and principally serving players in Malaysia. The Platform offers sports wagering, live casino table games, video slot games, and related entertainment products accessible via desktop and mobile browsers.

These Terms should be read together with our Privacy Policy and Responsible Gambling Policy, which form integral parts of the overall agreement between you and 1play.

2Definitions

In these Terms, the following definitions apply unless the context requires otherwise:

3Account Eligibility

To be eligible to register and maintain an Account on 1play, you must satisfy all of the following criteria at the time of registration and on an ongoing basis:

1. You are at least 21 years of age. 1play strictly enforces a minimum age of 21 for all gambling services. This requirement applies to all Users regardless of nationality or jurisdiction.
2. You are accessing the Platform for personal recreational entertainment purposes only, and not on behalf of any third party or commercial entity.
3. You are not residing in a jurisdiction where online gambling is expressly prohibited by applicable law. It is your sole responsibility to ascertain and comply with applicable local laws.
4. You have not previously been excluded from the Platform, whether voluntarily through a self-exclusion request or involuntarily through an administrative suspension or termination.
5. You are of sound mental capacity and are not subject to any legal incapacity that would prevent you from entering into binding contractual arrangements.
6. All information provided during registration is accurate, truthful, and current. Providing false, misleading, or incomplete information is a material breach of these Terms.

4Account Registration

Each individual is permitted to hold one (1) Account only on the 1play Platform. Opening, maintaining, or operating multiple Accounts — whether using the same or different personal details, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you must provide a valid email address, a chosen username, a secure password, and any other information we reasonably request for the purpose of identity verification and Know Your Customer ("KYC") compliance. You must keep your registration details up to date. You may update your account details by contacting our support team.

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your password and any two-factor authentication ("2FA") codes. 1play will not be held liable for any losses arising from unauthorised access to your Account where such access results from your failure to secure your credentials.

5Terms of Use

By accessing the Platform, you agree to use it solely for lawful, personal entertainment purposes in accordance with these Terms. You acknowledge and accept that:

• All gambling activities carry an inherent financial risk and you may lose money wagered.
• The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service at all times.
• 1play reserves the right to withdraw, suspend, or modify any game, market, promotion, or feature without prior notice where circumstances reasonably require it.
• All game outcomes on the Platform are determined by certified Random Number Generator ("RNG") engines. No outcome is predetermined or manipulable by any party, including 1play's operators.
• Published Return-to-Player ("RTP") percentages represent theoretical long-run averages and are not a guarantee of individual session outcomes.
• Sports betting markets are subject to official match results. In the event of result amendments, voids, or postponements, 1play's Betting Rules (Section 8) will govern the outcome of affected wagers.

The Platform is operated and accessed exclusively via web browser. 1play does not currently distribute a native mobile application via any third-party app store. Any application purporting to be a 1play app available outside of https://1play.cam should be treated as unauthorised and potentially fraudulent.

6Deposits & Withdrawals

All financial transactions on the Platform are denominated in Malaysian Ringgit (MYR). 1play does not charge transaction fees on standard deposits or withdrawals, though your payment provider may apply independent service charges.

6.1 Deposits

The minimum deposit amount is RM30 per transaction. The maximum deposit per transaction is RM30,000. Accepted deposit methods include DuitNow, FPX (all major Malaysian banks), Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank online banking, and Hong Leong Connect. Cryptocurrency deposits in Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and BNB are also accepted. E-wallet and DuitNow deposits are processed instantly. FPX bank transfers are typically processed within 5 to 15 minutes.

6.2 Withdrawals

Withdrawals may only be processed to a payment method registered in the Player's own name. Third-party withdrawals are strictly prohibited. Before a withdrawal is approved, 1play may request identity verification documents, including government-issued photo ID and proof of payment method ownership. Standard withdrawals are processed within 30 minutes of approval. Gold VIP members are entitled to same-day priority processing.

6.3 Cryptocurrency Transactions

Cryptocurrency deposits are converted to MYR at the exchange rate applicable at the time of confirmed network receipt. 1play is not responsible for exchange rate fluctuations, network congestion delays, or misdirected transactions arising from incorrect wallet addresses provided by the Player.

7Bonuses & Promotions

1play offers various promotional programmes including welcome bonuses, reload bonuses, cashback programmes, crypto deposit bonuses, referral rewards, and seasonal festive promotions. Each promotion is governed by its own specific terms and conditions, which will be communicated at the time the promotion is offered.

The following general principles apply to all 1play promotions unless a specific promotion's terms state otherwise:

• All bonus funds are subject to wagering requirements that must be met before any withdrawal can be made from a balance that includes bonus funds.
• Wagering requirements apply to the bonus amount unless stated otherwise in the specific promotion terms.
• Bonus funds may be subject to game restrictions — not all games may contribute equally to wagering requirements. Specific contribution rates will be stated in individual promotion terms.
• 1play reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice, provided that such modification does not adversely affect the terms applicable to bets already placed using active bonus funds.
• Players found to be abusing promotional offers — including through multiple account registration, structured deposits designed to exploit bonuses, or collusion — will have their promotional access revoked and accounts reviewed for suspension.
• Bonuses are intended for real-money recreational play only. Using bonus funds purely to meet wagering requirements through systematic low-risk betting strategies may constitute promotional abuse.

8Betting Rules

All sports bets placed on 1play are subject to the following general rules. Specific market rules for individual sports — including Liga Super Malaysia, English Premier League (EPL), UEFA competitions, UFC, and other major events — are governed by the applicable market rules published on the Platform.

• Result Confirmation: All sports bets are settled based on the official result declared by the relevant governing body at full time (or equivalent). 1play reserves the right to delay settlement pending official confirmation.
• Voided Bets: A bet will be voided and the stake returned if a match is abandoned, postponed beyond 48 hours of the original scheduled kick-off, or if the market is subject to a pricing error.
• Pricing Errors: If a wager is accepted at a price that represents a manifest error — defined as a price materially different from the true market price available from major market operators at the time — 1play reserves the right to void the bet and return the stake, regardless of result.
• Mix Parlay Bets: If one or more selections within a Mix Parlay bet are voided, the overall parlay odds will be recalculated based on the remaining valid selections. The stake will remain on the revised parlay.
• Live Betting: All in-play bets are accepted at the risk of the Player. 1play is not liable for connectivity issues on the Player's end that prevent timely bet placement. Bets accepted after an event outcome has been determined are void.
• Maximum Winnings: A maximum single-transaction payout cap may apply to certain markets. Players will be notified of applicable caps before placement.

Casino game bets — including all live dealer tables such as Baccarat, Blackjack, Roulette, and Sic Bo — are subject to the individual game rules displayed within each game interface. In the event of a technical disconnection during a live casino game round, the round outcome will be determined by the dealer's actions as recorded by the studio's server logs.

9Prohibited Conduct

The following activities are strictly prohibited on the 1play Platform. Engaging in any prohibited conduct will result in immediate Account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud and Misrepresentation: Providing false personal information, impersonating another person, or using forged identity documents.
• Multiple Accounts: Opening, using, or accessing more than one Account, whether in your own name or under any alias or third-party identity.
• Money Laundering: Using the Platform for the purpose of depositing, transferring, or withdrawing funds derived from illegal activity. 1play fully cooperates with applicable financial intelligence and law enforcement authorities.
• Automated Betting: Using any bot, script, automated software, or artificial intelligence tool to place bets, manipulate game outcomes, or gain an unfair informational advantage.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or market, including chip-dumping in poker-style games or coordinated sports trading.
• Promotion Abuse: Exploiting bonus terms, wagering requirements, or referral programmes through methods not intended by 1play, including the use of multiple accounts or systematic low-margin coverage betting.
• Chargebacks: Initiating fraudulent or unjustified chargebacks on deposits made to the Platform. Chargeback abuse will result in immediate Account closure and recovery action.
• Interference with Platform Integrity: Any attempt to reverse-engineer, hack, disrupt, or manipulate the Platform's software, infrastructure, or communication systems.

10Account Suspension & Closure

1play reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• The Account holder has breached any provision of these Terms.
• We have reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• The Account holder has requested self-exclusion under our Responsible Gambling Policy.
• We are required to do so by applicable law, regulatory directive, or court order.
• The Account has been inactive for a period exceeding 12 consecutive months.

Upon closure of an Account for reasons other than breach of these Terms, any verified real-money balance remaining will be returned to the Player via their last used deposit method, subject to standard KYC verification requirements being met.

Where an Account is closed due to breach of these Terms, 1play reserves the right to retain any balance in the Account as partial or full compensation for losses or damages suffered as a result of the breach.

11Intellectual Property

All content on the 1play Platform — including but not limited to the website design, layout, graphics, logos, text, software, game interfaces, and data feeds — is the intellectual property of 1play or its licensed content suppliers. All rights are reserved. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal recreational purposes only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform without the express prior written consent of 1play, except as expressly permitted by these Terms.

12Limitation of Liability

To the maximum extent permitted by applicable law, 1play and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, or loss of goodwill — arising from or relating to your use of, or inability to use, the Platform or its services.

1play's aggregate liability to any individual Player in respect of all claims arising under or in connection with these Terms and your use of the Platform shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

13Privacy & Data Protection

The collection, processing, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By accepting these Terms, you also accept the terms of the Privacy Policy.

In summary, 1play collects personal data that is necessary for the operation of your Account, compliance with KYC and anti-money laundering ("AML") obligations, and the improvement of Platform services. We do not sell your personal data to third parties for marketing purposes. For a full description of how we handle your personal data, including your rights of access, correction, and deletion, please refer to the Privacy Policy.

14Responsible Gambling

1play is committed to promoting safe, responsible gambling for all eligible players. Gambling is intended to be a form of entertainment — not a means of generating income or resolving financial difficulties. All 1play services are strictly for individuals aged 21 years and above.

The Platform provides a range of responsible gambling tools including deposit limits, session time reminders, cooling-off periods, and voluntary self-exclusion. Players may activate these features at any time by contacting our 24/7 support team.

If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek assistance. Our full Responsible Gambling Policy is available at https://1play.cam/responsible-gambling.

15Amendments to These Terms

1play reserves the right to revise, amend, or replace these Terms at any time. Where amendments are material — meaning they substantially alter the rights or obligations of Players — 1play will provide advance notice via the email address registered to your Account and/or by displaying a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any amended Terms constitutes your unconditional acceptance of those amendments. If you do not agree with any amendment, you must immediately cease using the Platform and contact support to close your Account.

The version of these Terms displaying the most recent "Last Updated" date at the top of this page shall prevail in the event of any inconsistency with prior versions.

16Governing Law & Dispute Resolution

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

In the first instance, any dispute between a Player and 1play should be raised with our customer support team, who will endeavour to resolve the matter within 5 business days. Players may submit a formal complaint by contacting [email protected] with the subject line "Formal Dispute — [Account Username]".

If a complaint cannot be resolved through internal support channels within a reasonable period, 1play may, at its discretion, refer the matter to an independent mediation process. Details of any applicable alternative dispute resolution mechanism will be communicated to the Player at the relevant time.

17Contact Us

If you have any questions, concerns, or complaints relating to these Terms and Conditions or your use of the 1play Platform, please contact our support team through any of the following channels. Our team is available 24 hours a day, 7 days a week, in English, Bahasa Melayu, and Chinese.

• Live Chat: Available directly on the Platform at https://1play.cam — average response time 3–5 minutes.
• Email: [email protected] (plain text — this address is not a clickable link)
• Support Hours: 24/7, with peak staffing during Malaysian primetime hours (7 PM – 2 AM MYT).

1play serves players across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, Ipoh, Kota Kinabalu, and Kuching. Our support team has familiarity with the Malaysian market and will respond in the language of your choice.